Refund Policy

30-day returns

You have 30 days from the day your order is delivered to return it. To qualify, the item must be unused, in its original packaging, and you need your proof of purchase.

How to start a return

1. Email us at [SUPPORT EMAIL] with your order number and the reason for your return.
2. We will reply with approval and the return instructions, including the return address.
3. Send the item back in its original packaging.

Please do not send anything back before we have approved your return. Returns sent without approval cannot be accepted.

Return shipping

You cover the cost of return shipping, unless the item arrived damaged, defective or was not what you ordered. In that case we pay for it. We recommend a carrier with tracking and insurance, because we cannot be responsible for returns that get lost on the way back to us.

Damaged, defective or incorrect items

Please check your order when it arrives. If something is wrong, email us as soon as you can, ideally within 7 days of delivery, and include your order number and a few photos. We will make it right with a replacement or a refund.

Refunds

Once your return is approved and received, we refund the full price of the returned item to your original payment method within 14 business days. Your bank or card provider may need a few extra days to show the refund. If more than 15 business days have passed, please contact us.

Lifetime warranty

[WARRANTY TERMS]

Cancelling an order

You can cancel your order within 24 hours of placing it. After that, your order may already be processed or shipped and we may not be able to cancel it. In that case you can still return it under the terms above. To cancel, email us as soon as possible with your order number.

Contact

Questions about a return? Email [SUPPORT EMAIL], Monday to Friday, [HOURS].